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Product storage

To ensure the shape, material, and color of the product, customers please:

- Do not machine wash, do not wash with same colors


- Replace laundry detergent with shampoo or shower gel


- Do not expose to direct sunlight


- Dry products using wooden hooks or hooks covered with fabric (cushion)


- Do not iron at high temperature


The product has two colors: white and black. Please choose 1 of 2 ways to wash and preserve:

- Method 1: Choose dry cleaning / dry cleaning service


- Method 2: Hand wash separately the white fabric or dry fabric, absolutely do not soak the product


For products with handmade cups, leather, and velvet, please note:

- Choose dry cleaning/dry cleaning service


- Use a steam iron, turn on medium hot mode


- Do not stretch products with stamped cups when ironing


- Always hang the product in a cool place

Policy

Contact

FAQ

Jewellery Care

Stockists

* Have order information (phone number/invoice).

* Product still has tags intact, unused.

* Only exchange products for the same size or greater than the purchased product price.

* For manufacturing errors, Nai De Vogue bears all exchange costs (requires intact unpacking video).

* Exchange/refund is not applicable for sale products.

© Nai n' Muse 2025
NAI N MUSE_SUBMARK LOGO_BLK (2)-Photoroom

NAI N MUSE HOUSEHOLD BUSINESS

Tax Code: 079197001502

Issued by: HCMC DPI

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#POLICIES:

Delivery Method:

At Nai, we offer a variety of delivery options to ensure your order reaches you in the most convenient way.

  • Delivery methods include:

* Standard Delivery: Delivery time is 5-7 business days (Monday to Friday).

* Express Delivery: Within Ho Chi Minh City, Vietnam.

* International Delivery: Delivery time is 1-2 weeks.


Product warranty policy:

* Warranty period: 14 days (2 weeks) from date of receipt.

* Warranty conditions: Applicable to products with technical defects (loose buttons, faulty locks, threads, fading, etc.). Warranty does not cover included accessories.

* Shipping fee: Nai De Vogue supports one-way shipping fee, customers pay the remaining shipping fee.


Return policy:

* Exchange: within 48 hours (2 days) from receipt of goods.

* Returns: immediate support if customers are not satisfied upon receipt, no 2-way shipping fee.

* After 48 hours, only warranty support (no exchange/refund).

  • Shipping fee:

* Customer is responsible for 2-way shipping fee and product difference (if any).

  • Support conditions:

* Have order information (phone number/invoice).

* Product still has tags, unused.

* Only exchange product size with same or higher price than purchased product.

* For manufacturing defects, Nai De Vogue will cover all exchange costs (require video of unpacking intact).

* Exchange/refund is not applicable for sale products.


Product preservation instructions:

* Hand wash and separate.

* Color/tweed products: dry clean.

* Silk/embroidered products: dry clean, use laundry bag when hand washing.

* Do not use bleach, do not soak for long periods, and do not pour soap directly onto the fabric.

* Dry gently, do not wring.

  • Note when mixing product colors:

* Dry clean the first time. For subsequent times, use diluted soap, wash quickly, avoid soaking for long periods and do not mix with other colored products.


Size guide

1X1_SIZE GUIDE_0326

Describe