1. Washing:

• Hand wash or machine wash on a gentle cycle with cold water (below 40°C).
• Turn the garment inside out before washing.
• Use mild detergent only. Do not use bleach.
• Do not soak for long periods or pour detergent directly onto the garment.

2. Special Materials:

(Color-blocked / tweed / sheer / embellished / fur)

• Dry cleaning is recommended.
• Wash gently using a laundry bag.
• Hand wash gently inside out.

3. General Notes:

• Separate colors when washing.
• Do not wring or twist the garment.
• Hang to dry in a cool/shaded place, avoid direct sunlight.
• Tumble dry on a low setting.
• Iron at low temperature. Turn inside out before ironing.

1. General Conditions:

• Exchange only (size or model). No returns or refunds.
• Unboxing video / photos are required (no editing or cutting).
• The product must have original tags, labels, and accessories.
• The product must be unused, unwashed, clean, undamaged, and odor-free.
• Ho Chi Minh City: Exchanges are accepted within 02 days after receiving/purchasing.
• Other provinces/cities: Exchanges are accepted within 03 days after receiving.
• Orders placed via e-commerce platforms (Shopee, TikTok) follow each platform’s return policy.

2. Exchange by Customer Request:

• Customers cover two-way shipping fees.
• Exchanges must be made for items of equal or higher value.

3. Size Exchange:

• Nai n’ Muse provides incorrect size advice: the brand covers two-way shipping.
• The customer chooses the wrong size: the customer covers two-way shipping.

4. Product Defects:

• Nai n’ Muse supports exchange / refund and covers all shipping costs.

5. General Notes:

• Sale items are not eligible for exchange.
• Processing time: 1–3 working days after Nai n’ Muse receives the returned item (excluding Sundays and holidays).
• Each order is eligible for exchange only once.
• If the requested item is out of stock, it may be exchanged for another item of equal or higher value.
• Nai n’ Muse reserves the right to refuse exchanges if conditions are not met.
• Nai n’ Muse is not responsible for damages caused during use, washing, or improper care.